Warranty Policy

Warranty Period

Glowlife provides a one-year limited warranty on the following products from the date you sign for the parcel:

  • LED Light Therapy Mask 
  • LED Light Therapy Panel 

What is Covered

  • Defects in materials or workmanship that cause the unit to fail to power on, LEDs to stop working, or the controller to malfunction.
  • Within the warranty period Glowlife will, at its discretion, repair or replace the defective unit or component free of charge.
  • Any replacement product or part continues to be covered for the remainder of the original one-year warranty.

What is NOT Covered

  • Damage caused by dropping, crushing, liquid ingress, fire, or unauthorized disassembly/modification.
  • Use of non-original accessories or repairs carried out by non-authorized personnel.
  • Normal wear and tear: silicone ageing, loss of strap elasticity, cosmetic scratches, etc.
  • Consumables: eye goggles, charging cable, storage pouch, etc.
  • Failure to follow instructions (e.g., continuous back-to-back treatments, use in a bathroom).
  • Missing proof of purchase, removed warranty sticker, or illegible serial number.

Warranty Claim Procedure

  • Contact Support: call +27 72 358 4271 within the warranty period.
  • Provide Information: order number, model, fault description, photos/video.
  • Solution Offer: we will reply within 2 business days with repair, replacement, or return instructions.
  • Return the Unit: customer pays outbound shipping; use a traceable service. COD shipments will be refused.
  • Turn-around: once we receive the unit, inspection/repair or replacement will be completed within 3–5 business days and we will cover the cost of shipping it back to you.

Returns & Shipping Costs

  • 7-day no-reason return: product must be unopened and complete; customer bears both-way freight.
  • In-warranty repair/replacement: customer pays to send the unit to Glowlife; Glowlife pays to ship it back.
  • Shipping fees are non-refundable; surface mail or COD is not accepted.

Limitation of Liability

To the extent permitted by law, Glowlife shall not be liable for:

  • Any indirect, incidental or consequential damages (e.g., loss of profit, skin discomfort) arising from product malfunction.
  • Any unit that has been serviced or altered by unauthorized personnel is automatically excluded from this warranty.

General

  • This warranty is non-transferable and extends only to the original purchaser.
  • This warranty does not affect any statutory rights you may have as a consumer.
  • Glowlife reserves the right of final interpretation of these warranty terms.